Dear Valued Customers,
As you may know, Canada Post began striking on November 15 after failing to reach an agreement with the union. This disruption has led to significant challenges in the logistics industry nationwide.
In response, we acted quickly to pivot to alternative couriers such as Purolator, UPS, and FedEx. However, like many businesses, these couriers did not anticipate the strike lasting beyond December 1 and have struggled to adapt to the massive influx of packages. This has resulted in delays, as some couriers have even paused shipments to manage their backlogs. For more information, see this article: Purolator, UPS pausing shipments.
We want to assure you that we are doing everything possible to ship your orders promptly. However, the situation has created widespread disruptions, with some courier depots temporarily halting package acceptance. For instance, FedEx is only accepting a limited number of packages, and we’re working within these constraints to get your orders moving.
Additionally, the holiday season has compounded these challenges. The backlog from Black Friday sales and increased demand for Christmas deliveries has further stretched courier capacities.
Despite these obstacles, we are absorbing the significantly higher shipping rates with UPS and FedEx during this period to minimize the impact on you, our customers. We kindly ask for your patience and understanding as our team works tirelessly to resolve issues and keep you updated.
Please also be mindful of the additional pressures on our customer service team during this time. Your patience and kindness mean the world to us as we navigate this unprecedented situation together.
For the latest updates on courier service disruptions, here are some helpful links:
FedEx Service Alerts
Thank you for your understanding and support during this busy and challenging time. We continue to ship all orders everyday.
Sincerely,
Ciggy Team