Dear Valued Customers,
As of September 25, 2025, Canada Post has officially begun strike action. To maintain uninterrupted service, we’ve shifted to alternative shipping providers.
Here’s What You Need to Know
New Shipping Partners
All orders will now be sent via Purolator, UPS, or FedEx.
No P.O. Box Deliveries
These couriers do not deliver to P.O. boxes. If your address includes one, please update it to a valid street address to avoid delays.
Possible Shipping Delays
With higher demand across courier networks, delivery times may be longer than usual. We’re doing everything we can to get your orders to you as quickly as possible.
What You Can Do
- Double-check your shipping details before placing your order.
- Update your account with a street address if you’ve previously used a P.O. box.
- Track your order using the provided tracking number for real-time updates.
While we understand this may cause some inconvenience, please know that we are covering the added shipping costs of using Purolator, UPS, and FedEx to minimize the impact on you.
Our customer service team is working hard to manage the increased volume of inquiries. We genuinely appreciate your patience and understanding during this time.
Our priority remains getting your products to you safely and without disruption, despite the challenges.
Thank you for your support,
Ciggy.org Team